Privacy Policy

This Privacy Policy explains how D21 ECOM LLC (“D21 ECOM,” “we,” “us,” “our”) collects, uses, and shares information when you visit d21ecomllc.com (the “Site”), contact us, or otherwise communicate with us. By using the Site, you acknowledge the practices described in this policy.

1. Who We Are

D21 ECOM LLC is a business located in Sacramento, California that provides e-commerce growth and operations services to direct-to-consumer brands. For purposes of this policy, D21 ECOM is the business responsible for the personal information described here.

2. Information We Collect

Information you provide to us

When you contact us or communicate with us, we collect the information you choose to share, which may include:

• your name, email address, and phone number;
• the name of your business and your role; and
• the contents of any message or inquiry you send us by email, phone, or text message.

Information collected automatically

When you visit the Site, certain information is collected automatically through server logs, cookies, pixels, and similar technologies, including:

• your IP address;
• browser type, device type, and operating system;
• the pages you view and how you navigate the Site;
• the referring URL that brought you to the Site; and
• the date and time of each visit.

We do not ask you to submit payment card information, government identification numbers, or other sensitive personal information through the Site.

3. How We Use Information

We use the information we collect to:

• respond to your questions, requests, and inquiries;
• provide, administer, and improve our services and our relationship with you;
• operate, maintain, and secure the Site, and detect and prevent fraud, abuse, and security incidents;
• understand how the Site is used through analytics, so we can improve it;
• advertise our services and measure the effectiveness of our advertising; and
• comply with legal obligations, enforce our agreements, and protect our rights.

4. Cookies, Pixels & Advertising

Cookies are small files stored on your device. Pixels are small pieces of code that record when a page is viewed or an action is taken. We, and the advertising and analytics partners we work with, may set cookies and pixels on the Site to measure traffic, understand how visitors find us, and measure how well our advertising performs.

Browser controls. Most browsers let you block or delete cookies through their settings. Blocking cookies may affect how some parts of the Site work.

Opt-out tools. You can learn about interest-based advertising and opt out of it from participating companies at https://www.aboutads.info/choices and https://optout.networkadvertising.org.

Global Privacy Control. We honor Global Privacy Control (GPC) signals sent by your browser or device as a valid request to opt out of the sale or sharing of your personal information.

5. How We Share Information

We share personal information only as described below:

• Service providers that help us operate the Site and our business, such as hosting, security, communications, and information technology providers, who may use the information only to perform services for us.
• Advertising and analytics partners that receive cookie and pixel data so we can measure traffic and advertising performance.
• Professional advisors, such as attorneys, accountants, and insurers.
• Legal and safety recipients, when we believe disclosure is required by law, subpoena, or legal process, or is necessary to protect the rights, property, or safety of D21 ECOM, our clients, or others.
• Business transfers, in connection with a merger, acquisition, financing, reorganization, or sale of all or part of our assets, in which case personal information may be among the assets transferred.

We do not sell personal information for money. Under California law, however, making cookie and pixel data available to advertising partners for cross-context behavioral advertising may be considered “sharing.” You can opt out of this sharing by using a Global Privacy Control signal or by contacting us using the details in Section 14.

6. Email & SMS Communications

We send marketing emails and text messages only with your consent, or as otherwise permitted by law. If you provide your email address or mobile number and agree to receive messages from us, we may contact you about our services.

• Email: you can unsubscribe at any time by using the unsubscribe link in any marketing email.
• SMS: you can opt out at any time by replying STOP to any text message, and you can reply HELP for help. Message and data rates may apply, and message frequency varies.
• Consent to receive marketing messages is not a condition of purchasing or engaging any service.

We do not sell, rent, or share mobile phone numbers or SMS opt-in consent with third parties or affiliates for their marketing purposes.

7. Data Retention

We keep personal information only as long as we reasonably need it for the purposes described in this policy, including responding to your inquiries, maintaining business records, and complying with legal, tax, and accounting requirements, resolving disputes, and enforcing our agreements. Server log data is kept for a limited period for security and troubleshooting. When information is no longer needed, we delete it or de-identify it.

8. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, and alteration. No method of transmission over the internet or method of electronic storage is completely secure, so we cannot guarantee absolute security.

9. Your California Privacy Rights

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (CCPA/CPRA), gives you the following rights, subject to certain exceptions:

• Right to know and access. You may ask us to disclose the categories and specific pieces of personal information we have collected about you, the sources of that information, why we collect it, and the categories of third parties to whom we disclose it.
• Right to delete. You may ask us to delete personal information we have collected from you.
• Right to correct. You may ask us to correct inaccurate personal information we maintain about you.
• Right to opt out of sale or sharing. You may opt out of the sale or sharing of your personal information. We do not sell personal information for money; see Section 5 for how “sharing” may apply to advertising cookies and pixels.
• Right to limit use of sensitive personal information. We do not collect or use sensitive personal information to infer characteristics about you, so there is nothing to limit.
• Right to non-discrimination. We will not discriminate against you for exercising any of these rights.

In the past 12 months, we may have collected the following categories of personal information: identifiers (such as name, email address, phone number, and IP address); internet or other electronic network activity (such as pages viewed, referring URL, and browser and device information); and professional information (such as the name of your business) that you choose to provide.

How to submit a request. Email us at domonicbusiness@gmail.com or call (559) 359-6267.

Verification. To protect your information, we may ask you to provide details that match the information we already hold before we act on a request.

Authorized agents. You may use an authorized agent to submit a request on your behalf. We may require written permission from you and may verify your identity directly with you.

Response time. We will respond to verifiable requests within 45 days of receiving them. If we need more time, we may extend that period once by up to an additional 45 days and will tell you why.

Shine the Light. California Civil Code Section 1798.83 allows California residents to request information about the disclosure of personal information to third parties for their direct marketing purposes. We do not disclose personal information to third parties for their own direct marketing purposes.

10. Other U.S. State Rights

Residents of certain other states, including Colorado, Connecticut, Oregon, Texas, Utah, and Virginia, may have similar rights under their state privacy laws, such as the right to access, correct, delete, and obtain a copy of their personal information, and to opt out of targeted advertising, the sale of personal information, and certain profiling. To exercise any of these rights, contact us using the details in Section 14. If we decline your request, you may appeal by replying to our response or emailing us with the subject line “Appeal,” and we will respond in writing within the time required by applicable law.

11. Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from anyone under 16. If you believe a child has provided us with personal information, please contact us and we will delete it.

12. Third-Party Links

The Site may contain links to websites and services operated by others. We do not control those sites and are not responsible for their privacy practices. We encourage you to read the privacy policy of every site you visit.

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and change the effective date at the top. If we make material changes, we will give notice in a way that is appropriate under the circumstances. Your continued use of the Site after an update means you accept the updated policy.

14. Contact Us

If you have questions about this Privacy Policy or want to exercise your privacy rights, contact us: